Motorola DSR-4530 Instruction Manual download pdf (Page 71)

DSR-4530 65

Product Support

If You Need Help

For assistance with Motorola products only, contact the Motorola Technical Response Center

(TRC), 24 hours a day, 7 days a week:

• Inside the U.S.:1-888-944-HELP (1-888-944-4357)

• Outside the U.S.:1-215-323-0044

• Motorola Online: http://businessonline.motorola.com

This offers a searchable solutions database, technical

documentation, and low-priority issue creation and tracking.

Calling for Repairs

If repair is necessary, call Motorola’s authorized repair vendor, World Wide Digital

(WWD) at 1-800-227-0450 or 1-956-541-0600 for a Return for Service Authorization

(RSA) number before sending the unit for repair. The RSA number must be prominently

displayed on all equipment cartons. WWD is open from 8:00 AM to 5:00 PM Central

Time, Monday through Friday.

When shipping equipment for repair, follow these steps:

1. Pack the unit securely.

2. Enclose a note describing the exact problem.

3. Enclose a copy of the invoice to verify the warranty status.

4. Label all cartons with the RSA number.

5. Ship the unit PREPAID to:

World Wide Digital

c/o Loera Customs Brokerage, Inc.

Attn: RSA # ****

5845 E. 14th Street, Suite D

Brownsville, TX 78521

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Motorola DSR-4530 Instruction Manual Page 71