Motorola MTS HDTV set-top box Technical Information download pdf (Page 28)

MTS HDTV Service

Video or Audio is Choppy, Jerky, or of Poor Quality

The video or audio can be choppy, jerky, or otherwise of poor quality when the network is slow.

 Verify if anything is running on the same DSL connection, such as a graphics-intensive video game. If

so, terminate it and see if the quality of video and audio improves.

 Restart the set-top box by unplugging it and plugging it back in. Pull the plug from the wall, not from the

back of the set-top box.

Audio and Video are Out of Sync: Audio Lags Video or Video Lags Audio

Sometimes the audio and video feeds can get out of sync. Ordinarily this problem can be resolved by

backing up the video and watching it again, or by refreshing the video.

 Point the remote control at the set-top box and press the REPLAY button on the set-top box remote

control. Try this several times.

 Tune away from the current channel, and then tune back to it.

Program Guide and Menus are Available but No Video

 Ensure the TV, the set-top box, and all other relevant pieces of equipment are plugged in, turned on, and

properly connected.

• Ensure the set-top box power switch is turned on.

• Ensure that electric sockets are live. Test by plugging in a lamp or some other device known to

work.

 Ensure that the DSL network connection is operational. Restart the set-top box by unplugging it and

plugging it back in. Pull the plug from the wall, not from the back of the set-top box.

PIPs are not Displayed in any Screens or Menus

PIPs appear only for currently playing TV programs and for videos. PIPs do not appear for future programs

or for recorded programs.

 For future programs, the PIP space shows how many minutes until the program starts.

 For recorded programs, the PIP space shows a graphic symbol.

Snowy Picture

 Ensure the VCR is powered off.

 Check the TV physical connections. If the set-top box and TV are connected with a coax cable ensure

that the RF output on the set-top box:

• Press MENU.

• RIGHT ARROW to <SETTINGS>.

• With General already highlighted press OK.

• DOWN ARROW to RF OUTPUT CHANNEL and press OK.

• Ensure the number (3 or 4) is the same as the channel to which the TV is tuned.

 Ensure all cables are connected and are tight to the TV, VCR (if applicable) and set-top box.

 Ensure there is power to the set-top box. The green light ring around the POWER button should be light

up.

 Ensure the set-top box is tightly plugged in at the back of the box and the plug is in a live electrical outlet.

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Motorola MTS HDTV set-top box Technical Information Page 28