Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide download pdf (Page 30)

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4. Your sound card quality is poor.

5. Your have a noisy phone. You can try a different phone line to

see if the delay will be eliminated.

6. Check your audio recording. Make sure there is no silence at the

beginning of the recording.

G10. Can your program interface directly with MS Access

database without using a comma separated file first and import

command?

The normal operation is export a comma separated file from your

database or other systems and then import the file to Voicent

programs.

The program can not interface with MS Access database directly since

we won't know the schema of your database. However, it is easy to

integration with us using AutoReminder's Openweb access. Please see

http://www.voicent.com/devnet/reminder_integ.htm. Actual working

samples are provided for the integration on our website.

Voicent also offers integration service. Please contact

G11. How do I open the Voicent Gateway to get the gateway ID

number from my computer?

If you are using XP, look at the taskbar at the bottom of your screen.

There should be a clock on the right bottom corner. Next to it, there is

a double arrow << called Hidden Icon. Click on <<, it will expose all

hidden icons. Voicent Gateway should appear. Click on Voicent

Gateway icon , the gateway main window should pop up. Your

gateway ID is shown in the window.

If you are using Windows 2000, the right bottom corner of the task bar

should contain the Voicent Gateway icon . Click on it to invoke the

main window.

G12. I have a voice modem (not Voicent modem) with voice

capability and speakerphone ready. It's also dialing out and

phone also rings. How come I can't hear the voice message on

the other end?

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Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide Page 30