Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide download pdf (Page 33)

VOICENT COMMUNICATIONS INC

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B3. When I start Voicent AutoReminder/BroadcastByPhone I got

an error message saying Failed to connect to Voicent Gateway?

Voicent Applications, AutoReminder and BroadcastByPhone, are

separate programs from the Voicent Gateway. The Gateway is actually

the program that makes the phone calls. In order for AutoReminder or

BroadcastByPhone to work, a connection with the gateway has to be

established.

Check whether Voicent Gateway is started or not. Click on the gateway

icon on the taskbar, the status should be running. If the gateway is

still in the process of starting up, please just wait till the status

changed to running, and then invoke AutoReminder or

BroadcastByPhone again.

If Voicent Gateway failed to start, or AutoReminder and

BroadcastByPhone still cannot connect to a running gateway, then

please check your firewall and antivirus programs. Windows XP

contains a built-in firewall program that can be access from the control

panel. These programs might block Voicent Gateway from accepting

connections.

The following processes are part of the Voicent Gateway. Please refer

to your firewall or antivirus program manuals for ways to unblock the

gateway.

vxengine.exe: telephony engine of the gateway

spengine.exe: speech engine of the gateway

javaw.exe: VoiceXML interpreter

javaw.exe: Voicent applications server

Voicent Gateway normally listens on port 8155, 8255, 8355, and 8455.

If you are not sure whether Voicent Gateway is blocked by your

firewall or antivirus program, you can disable or uninstall it first. You

can enable and reinstall it later. To disable Windows XP firewall, please

click the Start button, then select Control Panel, then click Windows

Firewall. From the firewall window, select the Off checkbox.

B4. How do I import phone numbers directly into

BroadcastByPhone call list?

There are two ways to import the phone list:

1) Use file -> import feature in BroadcastByPhone program window.

Or,

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Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide Page 33