Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide download pdf (Page 36)

VOICENT COMMUNICATIONS INC

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GETTING HELP

If you still have problems after going through this document, we

are glad to assist you. There are several ways to get help from us:

Please make sure that you are using Voicent 3025

data/fax/voice modem. Problems like poor call quality, delay at

the beginning of the audio message are most likely cause by a

poor quality voice modem. We do not support other brand of

voice modems.

1). If you have general product questions

Please check our website or send your question to [email protected] or

2). For technical support, contact us through email with log files

attached

This is the preferred way. Our support engineers need these log files to

better diagnose problems. You’ll get a faster response when log files are

attached.

Please also note that if you stop and restart the gateway, the log file will

be overwritten. Only one backup copy is kept. You should send us the log

files right after you experience any problem.

There are two ways to send us the log file:

(1). Click on Voicent Gateway icon, when the gateway window pops up,

select Help à Report Problem. Write down the problem description and

click OK; or,

(2). Email us at [email protected]. Attach your gateway log files in

your email. (output.log and output1.log, which usually located at

C:\Program Files\Voicent\Gateway\logs)

3). Contact us by phone

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Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide Page 36