Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide download pdf (Page 27)

VOICENT COMMUNICATIONS INC

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The major differences are: 1). Professional version supports interactive

touch tone response and voice message; and 2). Professional version

is capable of playing different messages for human pick up vs.

answering machine; and 3). Professional version can customize and

personalize your telephone message using a built-in Message

Designer.

With Professional version, the system can:

I. Collect confirmation or response from recipient. The person who

receives the call can, for example, press 1 to confirm, press 2 to

cancel, and press 3 to leave a voice message. You can design the

confirmation prompt anyway you like.

II. Play different message for answering machine and for human

pickup. This feature can be used for callers who wish to play

different messages to human and answering machine.

Sometimes, you only want to leave messages on the answering

machine. So you can specify no audio file for human pick up, and

have a real message played when it is answered by an answering

machine or voice mail system.

III. Use speech command. For example, to replay the message, the

person who receives the call can replay the phone messages by

saying a voice command like Play It Again. If you have important

information like your name or phone numbers that need the

person to write it down, the replay feature will allow them to

repeat the info and have enough time to do so.

IV. Broadcast personalized messages include each person’s name, a

specific message just for that person, either using text-to-speech

or pre-recorded audio file. It can play different messages to

different people. Examples: "Hi, [Mr. Gate], [happy birthday], this

is John Green. Please vote for me for my next election. If you

want to hear this message again, please say Play It Again. The

words in italic with a bracket […] can be replaced with any words

you choose.

The standard version of Voicent BroadcastByPhone is only capable of

broadcast one pre-recorded voice message to the entire call list. You

can not play different voice messages during broadcast. No response

can be recorded from the recipients. The Professional version of

BroadcastByPhone has a “call till confirm” feature that can be used in a

call escalation process. It also has the ability to “automatically

schedule call for next day” if the current call list is too long and cannot

be finished before the cutoff time.

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Motorola VT1005 - Vonage VOIP Broadband Gateway Modem Installation Guide Page 27