Motorola moto E User Manual download pdf (Page 136)

For Assistance 128

For Assistance

Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,account

information,andwarrantyinformation.

Troubleshooting

Checkthequestionsandanswersbelowforcommonphoneissues.Foradditionalsupport,visit

motorola.com/supporttocheckoutthehelptopicsorifyou'rereallystuck,opttochatonline.

Important:Backupyourphoneinformationbeforeattemptinganyfactoryresets,enteringSafe

Mode,oraforcedPowerOfftoavoidlossofanydata.Toensurebackupandresetareturnedon,

seeBackupandResetSettings.

Check Here First

Issue:Phonefreezes/operationisunstable.

Solution:Reboot(restart)thephone.

n Ifyourphonebecomesunresponsive,tryareboot—pressandholdthePowerkeyuntilthe

screengoesdarkandyourphonerestarts.

Issue:Operationisunstableafteranewapplicationwasinstalled.

Solution:Thenewlyinstalledapplicationmaybethecause.Uninstalltheapplicationinsafemode.

1. Turnonsafemode.

l Ifthephoneison,pressthePowerkey,touchandholdPower offuntiltheSafe Mode

optionappearsandthentapOK.

l Ifthephoneisoff,pressthePowerkeyandwhenthephonevibrates,touchandholdthe

bottomVolumekey.(Waitforthepoweruptocompletethenrelease.)

"SafeMode"appearsonallscreenswhenyourphoneisinsafemode.

2. Uninstalltheappinsafemode.

l

Fromhome,tapApps >Settings >Appsandthentaptheappyouwanttoremove.

l TapUninstallandthentapOK.

Theappisreportedasuninstalled.

3. Restartyourphone.

l Poweroffandthenpoweron.

Issue:Cannotusephone,mail,orInternet.

Solution1:ChecktoseeifthephoneisinAirplanemode.

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Motorola moto E User Manual Page 136