Motorola TC55 Specifications Page 19
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PARTNER BRIEF
TC55
ENTERPRISE
MOBILITY
SERVICES
SERVICE DESCRIPTION
TIME OF
PURCHASE
LENGTH OF
COVERAGE
SERVICE
PART
NUMBER
Service from the Start
with Advance Exchange
Support (UPGRADE)
• To be purchased as an upgrade to Service from the Start offer included in select
configurations
• Next-business-day dispatch of replacement device
• Includes Comprehensive Coverage
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Included as part
of hardware
configuration
Two years
Included with
every TC55
Service from the
Start – Bronze with
Comprehensive
Coverage
• To be purchased where Service from the Start offer is not included in
configurations
• Multiple years of seamless coverage at a one-time cost
• Covers:
– Normal wear and tear
– Internal and external components damaged through accidental breakage
– Select accessories that ship together with Motorola’s TC55 touch computers
• Includes styluses, screen protectors, hand straps and battery doors
(where applicable)
• Bronze level service provides depot repair with 3-day in-house turnaround time
• Automatic application of engineering changes
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Three years SSB-TC55XX-30
Service from the Start
with Advance
Exchange Support
• To be purchased where Service from the Start offer is not included in
configurations
• Next-business-day dispatch of replacement device
• Includes Comprehensive Coverage
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Three years SSB-TC55XX-30
Service Center
Support – Bronze
(NOTE: this service
does not include
Comprehensive
Coverage)
• To be purchased either post warranty or after 30 days from HW purchase where
Service from the Start offer is not included in the configurations
• Covers normal wear and tear
• Includes all materials, parts and labor
• Depot repair with 3-day in-house turnaround time
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Any time One year SCB-TC55XX-10
Service Center Support
with Advance Exchange
Support
• To be purchased either post warranty or after 30 days from HW purchase where
Service from the Start offer is not included in the configurations
• Next-business-day dispatch of replacement device
• Includes Comprehensive Coverage
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Any time One year AXB-TC55XX-10
*Availability varies by country
NOTE: please refer to Solution Builder for the most up-to-date information, including global pricing.
You have an excellent opportunity to up sell Service from the Start programs with the TC55. Service from the
Start programs provide enhanced support for your customers’ critical mobility operations. Customers can pay
“a little now” for extended services or pay “a lot later” in the event of a repair and lost downtime.
PAGE 18
GLOBAL SERVICES
Support Services
ExEcutivE Summary
Product Overview
revenue opportunities
Configurations/Acce ssories
Key Selling PointS
Featu res/Benefits/Differentiators
MARKET OPPORTUNITY
Target Markets/Applications
Qualifying Questions
Uncovering Opportunities
SaleS ToolS
Materials/Classification/Training
- PARTNER BRIEF 1
- THE TC55. THE PERSONAL TOUCH 2
- Qualifying Questions 3
- GRADE SMARTPHONES 4
- CONSUMER 5
- SMARTPHONE 5
- WHY IT MATTERS 5
- KEY SELLING POINTS 6
- BUSINESS TOUGH DURABILITY 7
- ERGONOMICS 7
- ENTERPRISE CLASS DATA CAPTURE 7
- FEATURES BENEFITS 10
- THE MARKET OPPORTUNITY 11
- Traditional enterprise user 12
- TC55 CONFIGURATIONS 13
- TC55 ACCESSORIES 14
- TC55 ACCESSORIES (continued) 15
- QUALIFYING YOUR CUSTOMER 16
- MARKET OPPORTUNITY 17
- Key Selling PointS 17
- MOTOROLA GLOBAL SERVICES 18
- GLOBAL SERVICES 19
- SaleS ToolS 19
- PRODUCT CLASSIFICATION 20
- AND CERTIFICATION 20
- WHY MOTOROLA SOLUTIONS 21
- CONTACT INFORMATION 21
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