Motorola MC1000 User Manual download pdf (Page 3)

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Troubleshooting Tips

Problem Cause Solution

MC1000 does not turn

on.

Main battery is not charged.

Insert the MC1000 into the cradle and begin charging.

The main battery requires up to four hours to fully

recharge.

Main battery is not installed

correctly.

Remove and replace the battery. The battery cover must

be closed completely for the MC1000 to power on.

System Crash

Perform a Warm Boot, see Reset the MC1000. (see

page 7)

Rechargeable Li-ion

battery did not charge.

Li-ion battery failed.

Replace the battery. If this does not work, perform a

Warm Boot; see Reset the MC1000. (see page 7)

MC1000 removed from

cradle while battery was

charging.

Insert the MC1000 into the cradle and begin charging.

The main battery requires up to four hours to fully

recharge.

Data transfers to/from

MC1000 incomplete or

did not finish.

MC1000 was removed from

the cradle before the transfer

finished.

Place the device in the cradle and transfer the files again.

Cables are configured

incorrectly.

Check the cable configuration.

Software was incorrectly

installed or configured.

Reinstall AscendScan.

MC1000 does not emit

sound.

Volume setting is low or

turned off .

Press [F]+[DEL] to access the volume control . Use the

arrow keys to adjust the volume.

MC1000 turns itself off.

MC1000 is inactive. The MC1000 will turn itself off after a period of inactivity.

This period can be set from one to five minutes in the

control panel of Remote Control .

Battery is depleted. Replace the battery.

Battery is not inserted

properly.

Remove and replace the battery.

MC1000 displays a

message that the

memory is full, program

memory is low, or

“SCAN_ENABLE_

FAILED.”

Too many files are stored on

the MC1000.

Delete any unneeded documents.

Program memory needs to

be increased.

Increase the program memory in the control panel of

Remote Control, see Adjust the program memory. (see

page 6)

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Motorola MC1000 User Manual Page 3

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