Motorola MC50 Specifications Page 136
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- Table of contents
- TROUBLESHOOTING
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6 - 6 MC50 with Windows
®
Mobile 5.0 Integrator Guide
Four Slot USB and Ethernet Cradles
Table 6-4
Troubleshooting the Four Slot USB and Ethernet Cradles
Symptom Cause Solution
Communication Status
LED does not light up.
Mobile computer is not
inserted correctly in the
cradle.
Remove, then reinsert the mobile computer securely.
Cradle is not receiving
power.
Ensure the power supply is securely connected to both
the cradle and AC power.
Battery is not charging. Mobile computer removed
from the cradle too soon.
Replace the mobile computer in the cradle. The
standard battery requires approximately 3.5 hours and
the extended capacity battery requires approximately
seven hours to charge. Tap
Start > Settings > System >
Power
to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
Mobile computer is not
inserted correctly in the
cradle.
Remove the mobile computer and reinsert it correctly.
Verify charging is active.
Tap
Start
>
Settings
>
System
>
Power
to view battery
status.
Attempt by the mobile
computer to
ActiveSync failed.
Mobile computer removed
from the cradle while the
LED was blinking green.
Wait one minute and reinsert the mobile computer in the
cradle. This allows the cradle to attempt another
synchronization.
ActiveSync on the host
computer has not yet
closed the previous
ActiveSync session.
Wait one minute and reinsert the mobile computer in the
cradle. This allows the cradle to attempt another
synchronization.
Incorrect cable
configuration.
Ensure the correct cable (USB or Ethernet) is used with
the cradle.
Communication software
improperly configured.
Perform setup as described in
Chapter 3, ActiveSync
.
During communication,
no data was
transmitted, or
transmitted data was
incomplete.
Mobile computer removed
from cradle during
communication.
Replace mobile computer in cradle and retransmit.
Mobile computer has no
active connection.
An icon is visible in the status bar if a connection is
active.
- MC50 with Windows 1
- Mobile 5.0 1
- Integrator Guide 3
- Revision History 5
- Table of Contents 7
- vi MC50 with Windows 8
- Table of Contents vii 9
- viii MC50 with Windows 10
- Mobile 5.0 Integrator Guide 10
- Table of Contents ix 11
- x MC50 with Windows 12
- About This Guide 13
- Configurations 14
- Software Versions 15
- Chapter Descriptions 16
- Notational Conventions 16
- Service Information 17
- Getting Started 19
- Accessories 20
- MC50 Sample Applications 20
- Charging the Battery 22
- Calibrating the Battery 23
- Charging Spare Batteries 23
- Resetting the Mobile Computer 24
- Getting Started 1 - 7 25
- Locking the Keypad 26
- 2 - 2 MC50 with Windows 28
- Accessories 2 - 3 29
- Charging the Spare Battery 31
- Battery Charging Indicators 31
- 2 - 6 MC50 with Windows 32
- Four Slot USB Cradle 33
- UConnect 34
- Accessories 2 - 9 35
- 2 - 10 MC50 with Windows 36
- Accessories 2 - 11 37
- Charging 38
- Four Slot Ethernet Cradle 39
- Daisychaining Cradles 40
- Ethernet Cradle Drivers 41
- 2 - 16 MC50 with Windows 42
- Spare Battery Charging 44
- Magnetic Stripe Reader (MSR) 46
- Accessories 2 - 21 47
- Battery Charging 49
- USB Connection 50
- Battery Insertion and Removal 51
- Accessories 2 - 27 53
- 2 - 28 MC50 with Windows 54
- ActiveSync 55
- Mobile Computer Setup 56
- ActiveSync 3 - 3 57
- 3 - 4 MC50 with Windows 58
- ActiveSync 3 - 5 59
- 3 - 6 MC50 with Windows 60
- Application Deployment 61
- 4 - 2 MC50 with Windows 62
- Device Management Security 63
- Packaging 64
- Deployment 64
- Installation Using AirBEAM 65
- Image Update 65
- Creating a Splash Screen 66
- XML Provisioning 67
- 4 - 8 MC50 with Windows 68
- Random Access Memory 69
- Persistent Storage 70
- Application Folder 70
- System Configuration Manager 71
- 4 - 12 MC50 with Windows 72
- File Deployment 73
- Rapid Deployment Client 74
- Scanning RD Bar Codes 75
- 4 - 16 MC50 with Windows 76
- AirBEAM Smart 77
- AirBEAM Smart Client 78
- Application Deployment 4 - 19 79
- 4 - 20 MC50 with Windows 80
- Application Deployment 4 - 21 81
- 4 - 22 MC50 with Windows 82
- Application Deployment 4 - 23 83
- 4 - 24 MC50 with Windows 84
- Application Deployment 4 - 25 85
- 4 - 26 MC50 with Windows 86
- Synchronizing with the Server 87
- AirBEAM Staging 87
- 4 - 28 MC50 with Windows 88
- Wireless Applications 89
- Signal Strength Icon 90
- Wireless Applications 5 - 3 91
- Find WLANs Application 92
- Profile Editor Wizard 93
- Operating Mode 94
- Authentication 95
- Tunneled Authentication 96
- Wireless Applications 5 - 9 97
- User Certificate Selection 98
- Server Certificate Selection 99
- Credential Cache Options 99
- 5 - 12 MC50 with Windows 100
- User Name 101
- Password 102
- Advanced Identity 102
- Encryption 103
- 5 - 16 MC50 with Windows 104
- IP Address Entry 105
- 5 - 18 MC50 with Windows 106
- Transmit Power 107
- Battery Usage 108
- Manage Profiles Application 109
- 5 - 22 MC50 with Windows 110
- Wireless Applications 5 - 23 111
- Wireless Status Application 112
- Signal Strength Window 113
- 5 - 26 MC50 with Windows 114
- Current Profile Window 115
- IPv4 Status Window 116
- Wireless Log Window 117
- Versions Window 118
- Wireless Applications 5 - 31 119
- ICMP Ping Window 120
- Trace Route Window 121
- Known APs Window 121
- 5 - 34 MC50 with Windows 122
- Operating Mode Filtering 123
- Band Selection 123
- System Options 124
- Change Password 124
- Wireless Applications 5 - 37 125
- Persistence 126
- Log On/Off Application 127
- 5 - 40 MC50 with Windows 128
- Registry Settings 129
- 5 - 42 MC50 with Windows 130
- Introduction 131
- Troubleshooting 132
- 6 - 4 MC50 with Windows 134
- Single Slot USB Cradle 135
- 6 - 6 MC50 with Windows 136
- Cable Adapter Module 137
- Magnetic Stripe Reader 137
- 6 - 8 MC50 with Windows 138
- Technical Specifications 139
- A - 2 MC50 with Windows 140
- Table A-1 141
- Feature Description 141
- A - 4 MC50 with Windows 142
- MC50 Accessory Specifications 143
- A - 6 MC50 with Windows 144
- Table A-6 145
- Table A-7 145
- COM Port Definitions 146
- Pin-Outs 147
- A - 10 MC50 with Windows 148
- Keypad Maps 149
- B - 2 MC50 with Windows 150
- Appendix B: Keypad Maps B - 3 151
- B - 4 MC50 with Windows 152
- Appendix B: Keypad Maps B - 5 153
- B - 6 MC50 with Windows 154
- Appendix B: Keypad Maps B - 7 155
- B - 8 MC50 with Windows 156
- Glossary 157
- 1 - 2 MC50 with Windows 158
- Glossary 1 - 3 159
- 1 - 4 MC50 with Windows 160
- Glossary 1 - 5 161
- 1 - 6 MC50 with Windows 162
- Glossary 1 - 7 163
- 1 - 8 MC50 with Windows 164
- Glossary 1 - 9 165
- 1 - 10 MC50 with Windows 166
- Glossary 1 - 11 167
- 1 - 12 MC50 with Windows 168
- Glossary 1 - 13 169
- 1 - 14 MC50 with Windows 170
- Numerics 171
- Index - 2 MC50 with Windows 172
- Index - 3 173
- Index - 4 MC50 with Windows 174
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