Motorola MC50 Specifications Page 135

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Maintenance & Troubleshooting 6 - 5
Single Slot USB Cradle
Table 6-3
Troubleshooting the Single Slot USB Cradle
Symptom Possible Cause Action
LEDs do not light
when mobile computer
or spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both
the cradle and to AC power.
Mobile computer is not
seated firmly in the cradle.
Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.
Spare battery is not
seated firmly in the cradle.
Remove and re-insert the spare battery into the charging
slot, ensuring it is firmly seated.
Mobile computer
battery is not charging.
Mobile computer was
removed from cradle or
cradle was unplugged
from AC power too soon.
Ensure cradle is receiving power. Ensure mobile
computer is seated correctly. Confirm main battery is
charging under
Start
>
Settings
>
System
>
Power
. The
standard battery requires approximately 3.5 hours and
the extended capacity battery requires approximately
seven hours to charge.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
The mobile computer is
not fully seated in the
cradle.
Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.
Spare battery is not
charging.
Battery not fully seated in
charging slot.
Remove and re-insert the spare battery into the cradle,
ensuring it is firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the
battery align with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer removed
from cradle during
communication.
Replace mobile computer in cradle and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication software
improperly configured.
Perform setup as described in
Chapter 3, ActiveSync
.
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