Motorola MC1000 User Manual download pdf

MC1000 Inventory Scanner -FAQs & Troubleshooting

In this Chapter:

Frequently Asked Questions, see page 1.

Troubleshooting Tips, see page 3.

Frequently Asked Questions

Q. Do I have to erase the Scanned Items File (outdata.txt) every time I count a new section?

A. YES! Erase the file so that previous scans do not affect your count results. To erase the file, press [2] (Clear Reconcile File)

from the Main Menu screen.

Q. When do Ineed to create a new Products File (indata.txt)?

A. A new Products File (indata.txt) must be created when:

l New products are added to your system.

l Product information is modified in your system.

Best Practice: Create a new Products File (indata.txt) every day the MC1000 inventory scanner is used.

Q. I just charged my MC1000 inventory scanner, but I am receiving a “Backup Battery is low” warning. Is my device

defective?

A. No. The backup battery is a small battery inside the handheld that gets charged when you start using the device out of the

cradle. The message will go away with use of the device. You can continue scanning even if this message is displayed.

Q. I’m stuck in a screen; what’s the easiest and safest way for me to get out of it?

A. Place the handheld in the cradle and manipulate the handheld’s menus using AscendScan’s Remote Control program.

To open the Remote Control program: From the computer’s Start menu, select All Programs > AscendScan > Windows

CE Remote Viewer.

Q. I am receiving one of the following errors; how do Ifix it?

l SCAN_ENABLE FAILED

l Memory allocation error

l Program memory low

A. Press [ENT] to close the error message. Place the handheld in the cradle and increase the program memory, see Adjust the

program memory. (see page 6)

Q. How do Iknow if the MC1000 inventory scanner battery is charged?

A. When the battery is charging, the orange light at the top of the screen blinks. When the battery is completely charged, the

light turns solid orange.

Q. I've followed all troubleshooting tips, but the MC1000 inventory scanner continues to display an error message;

what do Ido now?

A. Perform a Cold Boot:

IMPORTANT: Performing a Cold Boot re-sets the MC1000 inventory scanner to its factory default settings. Products in the

Scanned Items File (outdata.txt) are not affected.

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Summary of Contents

Page 1 - In this Chapter:

MC1000 Inventory Scanner -FAQs & TroubleshootingIn this Chapter:Frequently Asked Questions, see page 1.Troubleshooting Tips, see page 3.Frequently

Page 2

- 2 -1. Hold down the power button approximately 20-30 seconds.Note: The power button is the red button below the keypad.2. When the MC1000/Motorola s

Page 3 - Troubleshooting Tips

- 3 -Troubleshooting TipsProblem Cause SolutionMC1000 does not turnon.Main battery is not charged.Insert the MC1000 into the cradle and begin charging

Page 4

- 4 -Problem Cause SolutionMC1000 does notaccept scan input.Scanning application notloaded.Reinstall AscendScan.Unreadable barcode. Ensure the symbol

Page 5

- 5 -Problem Cause SolutionAll scans coming up“Not Found.”Products File (indata.txt) didnot transfer properly.Transfer the file to the MC1000 again.Th

Page 6

- 6 -MC1000 Inventory Scanner -OptionsIn this Chapter:Settings and Options, see page 6.Maintenance, see page 7.Before using the MC1000 inventory scann

Page 7 - Maintenance

- 7 -IMPORTANT: Under Storage Memory, verify the Total value is slightly larger than the In Use value.The majority of file storage is done on the stor