Motorola MTC100 User's Guide download pdf (Page 45)

Troubleshooting

pressing the Home, Task and Calendar keys

simultaneously. These are the bottom left, bottom right and

top right keys on the from keypad. Touch screen

misalignment is most likely to occur if the PDA is stored or

used in a hot or humid environment.

Connection Problems

USB Dock/Cradle Connection Problems

• Make sure that you have installed the correct version of

ActiveSync on your desktop PC. Install the version

ActiveSync included with your MTC100 TETRA PDA.

• Make sure that your MTC100 TETRA PDA and your desktop

PC are turned on.

• Make sure that you do not have any other active

connections.

• When using the USB cradle, make sure that your MTC100

TETRA PDA is properly seated.

• Make sure that the cable is securely plugged into the USB

port on your desktop PC. Connect the USB cable directly to

your desktop PC - do not run the cable through a USB hub.

• Make sure that the USB connection is enabled in ActiveSync

on your desktop PC. If the USB connection is already

enabled, disable the USB connection, close the Connection

Settings window, and then re-open and re-enable the USB

connection.

• Reset your MTC100 TETRA PDA before connecting the USB

cable. (See Resetting Your MTC100 TETRA PDA earlier in

this chapter.) Always disconnect your MTC100 TETRA PDA

before you restart your desktop PC.

• Connect only one MTC100 TETRA PDA or personal digital

assistant to your desktop PC at a time.

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Motorola MTC100 User's Guide Page 45