Motorola M900 Specifications download pdf (Page 65)

Troubleshooting - 65

Troubleshooting

Check these questions first if you have problems with your phone. If you need

additional help, contact the Motorola Customer Call Center.

Problem Solution

Is your phone set up

correctly?

Press

. If you do not see your

phone number, contact your service provider

Does the handset have a

signal? Do you see

the display?

Make sure that your antenna is fully extended. The

signal strength indicator should have at least one

segment showing ( ). If it does not, move to an

area with a stronger signal to use your phone.

Is the earpiece volume too

low?

While on a call, press the upper volume key on the

side of your phone.

Is the other party unable

to hear you?

Make sure that your antenna is fully extended and

that your phone is not muted. Press UNMUTE (

)

to cancel the mute.

Also, make sure that your phone’s carrying case or

a sticker is not blocking its microphone.

The following refer to specific problems:

Problem Solution

My phone was stolen. To

whom should I report

this?

Report a stolen phone to the police and to your

service provider (the company that sends you your

monthly wireless service bill).

I forgot my password. See page 38.

I pressed the power key,

but nothing happened.

Be sure to press and hold

(the power key)

until the display appears and you hear an alert.

This could take several seconds.

The display says: Enter

Unlock Code. How do I

unlock my phone?

Enter the factory-preset unlock code (1234), or the

last four digits of your phone number. If this fails,

call your service provider (the company that sends

you your monthly wireless service bill).

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Motorola M900 Specifications Page 65

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