Motorola 9500 User's Guide Page 194
- Page / 258
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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9 - 6 MC9500-K Mobile Computer User Guide
Troubleshooting
MC9500-K
Table 9-1
Troubleshooting the MC9500-K
Problem Cause Solution
MC9500-K does not
turn on.
Battery not
charged.
Charge or replace the battery in the MC9500-K.
Battery not installed
properly.
Install the battery properly. See Installing the Battery on page 1-6.
System crash. Perform a warm boot. If the MC9500-K still does not turn on,
perform a cold boot. See Resetting the MC9500-K on page 3-3.
Battery did not
charge.
Battery failed. Replace battery. If the MC9500-K still does not operate, perform a
warm boot, then a cold boot. See Resetting the MC9500-K on
page 3-3.
No power to cradle
or cable.
Ensure that power is applied to the cradle or cable. The Battery
Status LED flashes amber to indicate that the MC9500-K is
charging.
MC9500-K
removed from
cradle while battery
was charging.
Hook the MC9500-K onto the cradle. The 4800 mAh battery fully
charges in less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
MC9500-K not
functioning.
Perform a warm boot. If the MC9500-K still does not turn on,
perform a cold boot. See Resetting the MC9500-K on page 3-3.
Cannot see
characters on display.
MC9500-K not
powered on.
Press the Power button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC9500-K
removed from
cradle or
disconnected from
host computer
during
communication.
Replace the MC9500-K onto the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC9500-K Mobile Computer
Integrator Guide for details.
No sound. Volume setting is
low or turned off.
Adjust the volume. See Adjusting Volume on page 3-20.
- MC9500-K Mobile Computer 1
- User Guide 3
- Revision History 5
- Table of Contents 7
- Table of Contents vii 9
- Table of Contents ix 11
- Table of Contents xi 13
- About This Guide 15
- Configurations 16
- About This Guide xv 17
- Fusion Software 18
- Phone Software 18
- Notational Conventions 19
- Chapter Descriptions 19
- Related Documents 20
- Service Information 20
- Chapter 1 Getting Started 21
- Part of the MC9500-K 22
- Getting Started 23
- Installing the SIM Card 24
- Getting Started 1 - 5 25
- Installing the Battery 26
- Charging the Battery 26
- Getting Started 1 - 7 27
- Replacing the Battery 28
- Removing the microSD Card 29
- Removing the SIM Card 29
- Replace the battery 30
- Chapter 2 Battery Management 31
- Battery Health 32
- Battery Status 33
- Table 2-1 34
- Table 2-2 34
- In a Charger 35
- Figure 2-6 36
- Battery Status LED 36
- Charge Level Indicator 36
- Battery Management 2 - 7 37
- Stand-alone 38
- Charging the MC9500-K 39
- Table 2-6 40
- Charging a Spare Battery 41
- Charging Temperature 42
- Power Saving Techniques 43
- Figure 2-8 44
- Figure 2-9 44
- Connectivity icon 44
- Battery Management 2 - 15 45
- Chapter 3 Using the MC9500-K 47
- Table 3-1 48
- Resetting the MC9500-K 49
- Waking the MC9500-K 49
- Locking the MC9500-K 50
- Password Locking 51
- Figure 3-6 52
- 9. Tap ok 52
- Figure 3-7 52
- Function Buttons 53
- Entering Data 54
- Interactive Sensor Technology 55
- Free Fall Detection 56
- Today Screen 57
- Status Icons 57
- Table 3-3 58
- Using the MC9500-K 3 - 13 59
- Programs 60
- Using the MC9500-K 3 - 15 61
- Table 3-6 62
- Settings 63
- Table 3-7 64
- Using the MC9500-K 3 - 19 65
- Adjusting Volume 66
- Battery Status Indications 66
- Battery Reserve Options 67
- Figure 3-16 68
- Figure 3-17 68
- 4. Tap ok 68
- Using Voice-Over-IP 69
- Infrared Connection 70
- Printing 71
- Chapter 4 Data Capture 73
- Laser Scanning 74
- Decode Zones 75
- Data Capture 4 - 5 77
- Operational Modes 78
- Imager Scanning 78
- Data Capture 4 - 7 79
- Imager Decode Ranges 80
- Color Digital Camera 81
- Taking Photos 82
- Recording Video 82
- Viewing Photos and Videos 83
- Chapter 5 Using the Phone 85
- Turning the Phone On and Off 86
- Using a Bluetooth Headset 88
- Adjusting Audio Volume 89
- Making a Call 90
- Using the Phone 5 - 7 91
- Making an Emergency Call 93
- Answering a Call 94
- Smart Dialing 95
- Muting a Call 96
- Taking Notes 96
- Using Speed Dial 97
- Editing a Speed Dial Entry 99
- Using Call History 100
- Using the Phone 5 - 17 101
- Viewing Call Status 102
- Using the Phone 5 - 19 103
- Swapping Calls on an MC9596 104
- Swapping Calls on an MC9598 104
- Using the Phone 5 - 21 105
- Using the Phone 5 - 23 107
- Text Messaging 108
- Using the Phone 5 - 25 109
- Sending a Text Message 110
- Using the Phone 5 - 27 111
- Ending a Data Connection 113
- Using the Phone 5 - 31 115
- Introduction 117
- Software Installation 117
- MC9500-K GPS Setup 117
- Operation 118
- Assisted GPS 118
- Using GPS Navigation 6 - 3 119
- Chapter 7 Using Bluetooth 121
- Security 122
- Bluetooth Configuration 123
- Bluetooth Power States 124
- Using Bluetooth 7 - 5 125
- Using Bluetooth 7 - 7 127
- Available Services 128
- Using Bluetooth 7 - 9 129
- Internet Sharing 130
- Using Bluetooth 7 - 11 131
- Serial Port Services 132
- Using Bluetooth 7 - 13 133
- Using Bluetooth 7 - 15 135
- Using Bluetooth 7 - 17 137
- Explorer Mode 138
- Using Bluetooth 7 - 19 139
- Figure 7-18 140
- Figure 7-19 140
- Figure 7-20 140
- File Transfer Services 142
- Using Bluetooth 7 - 23 143
- Dial-Up Networking Services 144
- Using Bluetooth 7 - 25 145
- Sending a Contact 146
- Using Bluetooth 7 - 27 147
- Fetching a Contact 148
- Sending a Picture 148
- Using Bluetooth 7 - 29 149
- Hands-free Services 150
- Using Bluetooth 7 - 31 151
- IrMC Synchronization Services 152
- A2DP/AVRCP Services 152
- Using Bluetooth 7 - 33 153
- Using Bluetooth 7 - 35 155
- Bluetooth Settings 156
- Using Bluetooth 7 - 37 157
- File Transfer Service 158
- Using Bluetooth 7 - 39 159
- Headset Audio Gateway Service 160
- IrMC Synchronization Service 160
- Using Bluetooth 7 - 41 161
- Serial Port Service 162
- Using Bluetooth 7 - 43 163
- Security Tab 164
- Using Bluetooth 7 - 45 165
- Figure 7-55 166
- Table 7-16 166
- Using Bluetooth 7 - 47 167
- System Parameters Tab 168
- Miscellaneous Tab 168
- Using Bluetooth 7 - 49 169
- Chapter 8 Accessories 171
- Table 8-1 172
- Universal Accessory System 173
- Single Bay USB Cradle 174
- Accessories 8 - 5 175
- Single Slot Battery Charger 176
- Four Bay Charge Only Cradle 177
- Figure 8-5 178
- Four Bay Ethernet Cradle 179
- LED Indicators 180
- Four Slot Battery Charger 181
- Vehicle Cradle 182
- Vehicle Battery Charger 183
- Magnetic Stripe Reader 184
- Accessories 8 - 15 185
- Figure 8-13 186
- Figure 8-14 186
- Accessories 8 - 17 187
- Maintaining the MC9500-K 189
- Removing the Screen Protector 190
- Battery Safety Guidelines 190
- Cleaning 191
- Cleaning the MC9500-K 192
- Cleaning Cradle Connectors 193
- Cleaning Frequency 193
- Troubleshooting 194
- Table 9-1 195
- Bluetooth Connection 196
- Single Bay USB Cradle 197
- MC9500-K 203
- Table A-1 204
- Camera Specifications 207
- Item Description 207
- Table A-2 208
- Table A-10 214
- Features 215
- Enabling VQM 215
- Audio Modes 216
- Voice Packet Prioritization 217
- Disabling VQM 218
- Appendix C Keypads 219
- Alpha Primary Keypad 220
- Keypads C - 3 221
- Table C-2 222
- Table C-1 222
- Keypads C - 5 223
- Alpha Numeric Keypad 224
- Keypads C - 7 225
- Table C-4 226
- Table C-3 226
- Keypads C - 9 227
- Calculator Numeric Keypad 228
- Keypads C - 11 229
- Table C-6 230
- Table C-5 230
- Keypads C - 13 231
- Telephony Numeric Keypad 232
- Keypads C - 15 233
- Table C-8 234
- Table C-7 234
- Keypads C - 17 235
- Special Character Key 236
- Keypads C - 19 237
- Glossary 239
- Glossary - 3 241
- Glossary - 5 243
- Glossary - 7 245
- Glossary - 9 247
- Glossary - 11 249
- Numerics 251
- Index - 3 253
- Index - 5 255
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