Motorola DCT6208 Installation Manual Page 81
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DCT6200\DCT6208 Installation Manual
Section 5
Troubleshooting
This section provides troubleshooting guidelines. If problems still occur after performing the
diagnostics, call the TRC for assistance as described in Section 1, “Introduction.”
In this Installation Manual, DCT* refers to both the DCT6200 and DCT6208 High Definition
Cable Receivers.
Problem Possible Solutions
The DCT* will not power
on.
Verify that the AC power cord is connected to the DCT* and an AC outlet.
If the DCT* is connected to a switched outlet on another unit, verify that that unit
is powered on.
Press the
POWER button on the DCT* front panel instead of the remote control.
The batteries in the remote control may be depleted.
The DCT* may have received a software update and may not power on while
the new software is being installed. Try again in a few minutes.
The remote control does
not work.
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote control and the DCT*.
Aim the remote control directly at the DCT* front panel, not the TV or VCR.
The angle between the remote control and the DCT* may be too large. Stand in
front of the DCT* and not too far to either side.
Press and release operation keys one at a time, firmly and deliberately.
Try changing channels using the buttons on the DCT* front panel.
Check the batteries in the remote control. Install new batteries if needed.
There is no audio when
viewing cable channels.
Verify that the
MUTE button on the DCT* or the remote control has not been
pressed. Press
MUTE on the remote control to restore sound.
If the DCT* audio output is connected to the TV, verify that the Mute button on
the TV has not been pressed.
If the DCT* audio output is connected to a home theater receiver, verify that the
receiver is set to the appropriate input source and the MUTE button on the
receiver has not been pressed.
Verify that you have the correct cables for the audio ports.
Verify that the audio cables are firmly connected between the DCT* and the
audio playback device (TV, receiver, etc.).
There is no audio from
the center and/or
surround speakers of a
home theater receiver
connected to the DCT*.
Not all Dolby Digital programs feature full 5.1 surround sound. In some cases,
the programs may only contain left and right stereo audio.
Verify that the SPDIF cable (coaxial or optical) is firmly connected to the DCT*
and the home theater receiver.
Verify that the home theater receiver is set to a surround sound audio mode
(Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic).
Verify that the receiver is properly configured to work with all connected
speakers.
- Installation Manual 1
- Caution 2
- FCC Compliance 3
- Canadian Compliance 3
- Contents 4
- Contents iii 6
- Troubleshooting 8
- Specifications and Features 8
- Connection Record 8
- Abbreviations and Acronyms 8
- Figures 8
- Contents vii 10
- Introduction 11
- Standard Features 12
- Optional Features 13
- Using This Manual 14
- Related Documentation 14
- Document Conventions 14
- If You Need Help 15
- Calling for Repairs 16
- Overview 17
- Triple Tuner 18
- Front Panel 18
- Overview 2-3 19
- Rear Panel 20
- Overview 2-5 21
- Installation 22
- Installation Overview 23
- Cabling the DCT* to an HDTV 24
- Audio/Video Cabling 25
- DCT6200/DCT6208 26
- Home theater receiver 26
- Standard-definition 27
- Figure 3-4 28
- Cabling an audio receiver 28
- Figure 3-5 29
- RF Bypass switch 29
- Figure 3-6 30
- Connecting the IR Blaster 31
- Checking the IR Blaster 31
- Data Device Connections 32
- Boot Cycle 33
- Boot Cycle Error Codes 34
- Feature Testing Procedure 35
- Installation 3-15 36
- 3-16 Installation 37
- Installation 3-17 38
- POWER or MENU key 38
- Diagnostics 39
- 4-2 Diagnostics 40
- Table 4-2 41
- GENERAL STATUS - OSD 41
- Figure 4-2 41
- General status - LED 41
- Error Codes 42
- Connected State 42
- PLATFORM ID 42
- FAMILY ID 42
- MODEL ID 42
- REMOD CHANNEL 43
- SETTOP TIME 43
- Table 4-4 44
- PURCHASE STATUS - OSD 44
- Figure 4-3 44
- PURCHASE STATUS - LED 44
- LAST SEQ NUM 45
- LAST RB TIME 45
- IPPV Status 45
- Table 4-6 46
- OOB status - OSD 46
- OOB FREQUENCY 47
- OOB CARRIER LOCK 47
- OOB DATA 48
- OOB EMM DATA 48
- EMM PROVIDER ID 49
- EMM PID 49
- NETWORK PID 49
- Table 4-12 50
- IN-BAND DIAGNOSTIC - OSD 50
- Figure 4-5 50
- IN-BAND DIAGNOSTIC - LED 50
- CARRIER LOCK 51
- Signal-to-Noise Ratio (SNR) 52
- Automatic Gain Control (AGC) 52
- 5 SECOND ERROR COUNTS 52
- Table 4-18 53
- UNIT ADDRESS - OSD 53
- TVPC INSTALLED 54
- UNIT ADDRESS 54
- OOB ADDRESSES 55
- MAC ADDRESSES 55
- Table 4-20 56
- Table 4-21 56
- Diagnostics 4-19 57
- AUTHORIZATION Reason Code 58
- AUTHORIZED 58
- PURCHASABLE 59
- PREVIEW 59
- MPEG VIDEO LOCK 59
- MPEG AUDIO LOCK 59
- PCR LOCK 60
- Values Definition 60
- Diagnostics 4-23 61
- 4-24 Diagnostics 62
- Table 4-31 63
- CODE MODULES - OSD 63
- Figure 4-9 64
- CODE MODULES - LED 64
- BOOTLOADER 65
- FIRMWARE 65
- DIGITAL SECURE PROCESSOR 65
- ANALOG SECURE PROCESSOR 65
- 4-28 Diagnostics 66
- MEMORY CONFIGURATION 67
- Table 4-34 68
- INTERFACE STATUS 69
- DVI PORT 69
- TV TYPE 70
- YPbPr OUTPUT 71
- 4:3 OVERRIDE 71
- CLOSED CAPTION 71
- 4-34 Diagnostics 72
- Diagnostics 4-35 73
- SETTINGS 74
- OSD Display Definition 74
- RESTORE DEFAULTS 74
- PVR ENABLED 75
- STREAM INDEXER VERSION 75
- CONTENT RECORD VERSION 75
- Encoder Information Table 75
- 4-38 Diagnostics 76
- NUMBER OF INSTALLED DRIVES 77
- DRIVE NUMBER 77
- MODEL NUMBER 77
- LOCATION 77
- TOTAL SIZE 78
- IP ADDRESS 78
- UPSTREAM ID 79
- DOWNSTREAM ID 79
- MAC ABORT COUNTER 80
- SOCKET PORT STATE 80
- Problem Possible Solutions 82
- Features List 85
- USB Universal Serial Bus 88
- VOD video on demand 88
- 494288-001 89
- Visit our website at: 89
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