Motorola MOTO Number: Specifications download pdf (Page 109)

Sprint Worldwide Wireless Service 100

numericcode,turnyourphoneoff,andcontactSprintCustomer

Service.

Wrong PIN YouhaveenteredanincorrectSIMPINnumber.Youhaveonly

threeattemptstoenteryourPIN.Afterathirdunsuccessful

attempt,yourphonewillbelockedandyouwillhavetocallSprint

CustomerServicetohaveitunlocked.Sprintsetsthedefaultto

PINoff;ifyouelecttoenablethePINthenyouwillneedtocontact

SprintforthedefaultPINandPUK.

PIN Blocked. Call Your

Provider

AnincorrectSIMPINwasenteredthreeconsecutivetimes.You

willbeunabletosendorreceivecallsonyourphone.Contact

SprintCustomerServicetoobtainthePINUnblockedKey(PUK)

code.SprintsetsthedefaulttoPINoff;ifyouelecttoenablethe

PINthenyouwillneedtocontactSprintforthedefaultPINand

PUK.

Insert SIM YourSIMCardisnotbeingdetected.Pleasechecktoensurethat

youhaveinsertedtheSIMCard.

Check SIM Card PleasecheckyourSIMcardtomakesureitisproperlyinserted.

Contact Sprint for Assistance

IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint

offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe

followingactions:

n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith

thenetwork.

n Trymanuallyselectinganothernetwork.

Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).

Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour

issueasquicklyaspossible:

n Yourwirelessphonenumber.

n Thecityandcountryyouaretravelingin.

n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.

n Iftheissueiswithdata,wereyouabletoplacevoicecalls?

n Iftheissueiswithvoiceservice,wereyouabletoaccessdata?

Please call the numbers below if you need assistance:

WhileintheUnitedStates:Call1-888-226-7212.

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Motorola MOTO Number: Specifications Page 109