Motorola SURFboard SB6121 User Manual

USER GUIDE SB6120 SURFboard® DOCSIS® 3.0 Cable Modem

1 OVERVIEW 3 Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are con

1 OVERVIEW 4 Bottom Label on the SB6120 The label on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit valu

5 2 INSTALLATION The following topics provide information about installing the SB6120 hardware: • Before You Begin • Precautions • Signing Up for S

2 INSTALLATION 6 Precautions Postpone SB6120 cable modem installation until there is no risk of a thunderstorm or lightning activity in the area. To

2 INSTALLATION 7 Signing Up for Service You must sign up with an Internet Service Provider to access the Internet and other online services. To act

2 INSTALLATION 8 • Minimum 256 MB RAM recommended • 10 MB available hard disk space There are no web browser restrictions for the SB6120. Cabling

2 INSTALLATION 9 POWER Turns on when AC power is connected to the SB6120. RECEIVE Flashes while scanning for the downstream receive channel. Chang

2 INSTALLATION 10 You can mount the SB6120 horizontally or vertically. Do the following to mount your SB6120 on the wall: 1. See the Wall Mounting

2 INSTALLATION 11 6.0 mm (.24 inches) maximum9.0 mm (.35 inches) maximum2.5 mm (.10 inches). There must be .10 inches (2.5 mm) between the wall and

2 INSTALLATION 12 Configuring TCP/IP Make sure all client computers are configured for TCP/IP, which is a protocol for communication between comput

i SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS — when using your equipment, basic safety precautions should always be followed t

2 INSTALLATION 13 • Verifying the IP Address in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintos

2 INSTALLATION 14 4. Click Properties to display the Local Area Connection number Properties window. Information similar to the following is displ

2 INSTALLATION 15 6. If Internet Protocol (TCP/IP) is not in the list of components, click Install. The Select Network Component Type window is di

2 INSTALLATION 16 9. Click Internet Protocol (TCP/IP), and then click Properties to display the Internet Protocol (TCP/IP) Properties window. 10.

2 INSTALLATION 17 3. Click Network and Internet Connections to display the Network and Internet Connections window. 4. Click Network Connection

2 INSTALLATION 18 7. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. 8. Make

2 INSTALLATION 19 Configuring TCP/IP in Windows Vista 1. On the Windows desktop, click Start to display the Start window. 2. Click Control Panel

2 INSTALLATION 20 5. Click Manage network connections. 6. Right-click the network connection and select Properties. 7. If more than one connec

2 INSTALLATION 21 8. Select Internet Protocol Version4 (TCP/IPv4) and click Properties to display the Internet Protocol Version 4 (TCP/IPv4) Prope

2 INSTALLATION 22 Verifying the IP Address in Windows 2000 or Windows XP Do the following to check the IP address: 1. On the Windows Desktop, clic

ii • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use f

2 INSTALLATION 23 Verifying the IP Address in Windows Vista Do the following to verify the IP address: 1. On the Windows Vista desktop, click Star

2 INSTALLATION 24 4. Click Run. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter. A display similar t

2 INSTALLATION 25 7. If an Autoconfiguration IP Address is displayed, there is an incorrect connection between the PC and the SB6120, or there are

26 3 TROUBLESHOOTING If the solutions listed here do not solve your problem, contact Motorola Technical Support at: http://broadband.motorola.com/c

3 TROUBLESHOOTING 27 Front-Panel Lights and Error Conditions Light Turns Off During Startup If: Turns Off During Normal Operation If: DS The down

28 4 CONTACT US If you need assistance while working with the SB6120, contact Motorola Technical Support at: http://broadband.motorola.com/consume

29 5 FREQUENTLY ASKED QUESTIONS Here are answers to questions our customers frequently ask: Q What is high-speed cable Internet access? A Cable In

5 FREQUENTLY ASKED QUESTIONS 30 Q If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem? A Yes! Although once you’ve experience

31 6 GLOSSARY This glossary defines terms and lists acronyms used with the SB6120. TERM DEFINITION broadband High bandwidth network technology that

6 GLOSSARY 32 TERM DEFINITION expansion slot An opening in a computer where a circuit board can be inserted to add new capabilities. F-type connecto

iii INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Declare under our sole responsibility t

Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 557621-001-b 12/08

iv SOFTWARE LICENSE SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. Home and Networks Mobility Business (“Motorola”) 101 Tournament Drive,

v Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, vide

vi CONTENTS 1 Overview ...

1 1 OVERVIEW Congratulations, you have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! It provides high-speed access to the Internet and

1 OVERVIEW 2 Front Panel The SB6120 front panel lights provide information about power, communications, and errors. Key Light Off Flashing On 1