Motorola MagOne Service Manual download pdf (Page 16)

1-2 Warranty and Service Support

2.2 After Warranty Period

After the Warranty period, Motorola continues to support its products in two ways.

1. Motorola's Managed Technical Services (MTS) offers a repair service to both end users and

dealers at competitive prices.

2. MTS supplies individual parts and modules that can be purchased by dealers who are techni-

cally capable of performing fault analysis and repair.

2.3 Piece Parts

Some replacement parts, spare parts, and/or product information can be ordered directly. If a

complete Motorola part number is assigned to the part, it is available from Motorola’s Managed

Technical Services (MTS). If no part number is assigned, the part is not normally available from

Motorola. If the part number is appended with an asterisk, the part is serviceable by Motorola Depot

only. If a parts list is not included, this generally means that no user-serviceable parts are available

for that kit or assembly.

All orders for parts/information should include the complete Motorola identification number. All part

orders should be directed to your local MTS office. Please refer to your latest price pages.

2.4 Technical Support

Technical support is available to assist the dealer/distributor in resolving any malfunction which may

be encountered. Initial contact should be by telephone wherever possible. When contacting

Motorola Technical Support, be prepared to provide the product model number and the unit’s serial

number.

2.5 Further Assistance From Motorola

You can also contact the Customer Help Desk through the following web address:

http://www.motorola.com/governmentandenterprise/contactus

NOTE

For service technicians in the Latin America Countries Region

After Warranty Period claims in the Latin America Countries region are handled through the

Motorola Authorized Service Provider (SAM) Network. To find the nearest SAM, please go

to Motorola Resource Center in Motorola Online at https://businessonline.motorola.com/ .

NOTE

For service technicians in the Latin America Countries Region

All part orders should be directed to your local Parts Distributors.

NOTE

For service technicians in the Latin America Countries Region

For Technical Support in the Latin America Countries Region, please open a case using the

"Contact Us" feature within Motorola Online at https://businessonline.motorola.com/ .

NOTE

Only Motorola Service Centers or Approved Motorola Service Dealers can perform these

functions. Any tampering by non-authorized Motorola Service Centers voids the warranty of

your radio. To find out more about Motorola and its approved Service Centers, please visit

http://www.motorola.com/governmentandenterprise/public/functions/home/home.aspx

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Motorola MagOne Service Manual Page 16