Motorola DCH100 Installation Manual download pdf (Page 11)

1 INTRODUCTION

If You Need Help

If you need assistance while working with the DCH100, contact the Motorola

Technical Response Center (TRC):

Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

Outside the U.S.: 1-215-323-0044

Motorola Online:

http://businessonline.motorola.com/

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers

a searchable solutions database, technical documentation, and low-priority issue

creation and tracking.

Calling for Repairs

If a Motorola DCH100 set-top requires repair service, please call one of the following

Motorola Authorized Service Centers:

Company From USA or Canada Outside USA or Canada

World Wide Digital 1-800-227-0450 1-956-541-0600

Teleplan 1-800-352-5274 1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number.

Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your

repairs.

To ship your equipment for repair:

• Pack the unit securely, if possible in its original factory shipping carton.

• Print or display the RSA number so it is easily visible on all equipment boxes.

• Enclose a note describing the exact problem. Complete and enclose the

checklist provided with the unit.

• Ship the unit PREPAID to the address provided by the Service Center.

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Motorola DCH100 Installation Manual Page 11