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- TROUBLESHOOTING
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6-2 User’s Guide
Troubleshooting
6
If you run into trouble
While you are using your computer, you may occasionally see a
bomb icon or an error message, or you may have a problem such as
the pointer or arrow “freezing” on the screen.
If you have trouble with your computer, take a few minutes to read
the information in this chapter. If your problem is related to a
particular procedure, you should also look for information on that
procedure in Mac OS Guide, available in the Guide (A) menu. For
additional troubleshooting information and a list of common
questions relating to your system software, see the
“Troubleshooting” topic area of Mac OS Guide.
If you are unable to access Mac OS Guide, refer to this chapter to see
if you can resolve the problem.
!
Warning
If you have a problem with your computer and nothing
presented in this chapter solves it, consult the service
and support information that came with your computer
for instructions on how to contact a Motorola-
authorized service provider or Motorola for assistance.
If you attempt to repair the computer yourself, any
damage you may cause to the computer will not be
covered by the limited warranty on your computer.
Contact a Motorola-authorized dealer or service
provider for additional information about this or any
other warranty question.
- User’s Guide 1
- Restricted Rights Legend 2
- ATTENTION 8
- Declaration of Conformity 9
- Safety Summary 11
- Safety Depends On You 11
- Contents 13
- 1Getting Started 19
- Front panel features 21
- Rear panel ports 22
- 1-6 User’s Guide 24
- Getting Started 24
- 1-8 User’s Guide 26
- 1-10 User’s Guide 28
- PS/2 keyboard icon 29
- PS/2 mouse icon 29
- 1-12 User’s Guide 30
- 1-14 User’s Guide 32
- Connecting audio equipment 34
- 1-18 User’s Guide 36
- 1-20 User’s Guide 38
- Before you connect a device 39
- 1-22 User’s Guide 40
- Connecting a SCSI device 41
- Connecting other equipment 42
- First Time 43
- 2-2 User’s Guide 44
- Hard disk icon 45
- The desktop 45
- Problems starting up? 46
- What’s next? 47
- Using the mouse 48
- Reviewing the basics 50
- 2-10 User’s Guide 52
- Turning the computer off 54
- Using the keyboard 56
- Where to find answers 57
- 3Getting Help 59
- 3-2 User’s Guide 60
- Getting Help 60
- 3-4 User’s Guide 62
- To get instructions 63
- …and then click OK 63
- 3-6 User’s Guide 64
- Scroll bar 65
- 3-8 User’s Guide 66
- 3-10 User’s Guide 68
- Tips for using Mac OS Guide 69
- 3-12 User’s Guide 70
- Learning useful shortcuts 71
- 3-14 User’s Guide 72
- Programs 73
- 4-2 User’s Guide 74
- Switching applications 75
- 4-4 User’s Guide 76
- Backing up your files 78
- Special memory requirements 79
- Shared libraries 79
- 4-8 User’s Guide 80
- 5Using the CD-ROM Drive 81
- Inserting a CD-ROM disc 82
- Ejecting a CD-ROM disc 83
- Playing audio CDs 84
- 6Troubleshooting 85
- If you run into trouble 86
- Take your time 87
- Start over 88
- 6-6 User’s Guide 90
- 6-8 User’s Guide 92
- 6-10 User’s Guide 94
- 6-12 User’s Guide 96
- 6-14 User’s Guide 98
- 6-16 User’s Guide 100
- Troubleshooting 100
- Solutions to common problems 101
- 6-18 User’s Guide 102
- 6-20 User’s Guide 104
- 6-22 User’s Guide 106
- Solutions to CD-ROM problems 107
- 6-24 User’s Guide 108
- Problems using CD-ROM discs 109
- 6-26 User’s Guide 110
- Problems playing audio CDs 111
- Problems using Photo CDs 112
- 6-30 User’s Guide 114
- Solving printer problems 115
- 6-32 User’s Guide 116
- America Online 117
- CompuServe 118
- Internet: World Wide Web 118
- Internet: FTP servers 119
- Internet: gopher server 120
- Try these suggestions first 121
- How to verify and test a disk 122
- 6-40 User’s Guide 124
- Initializing a hard disk 126
- How to initialize a hard disk 127
- 6-44 User’s Guide 128
- Starting up from another disk 129
- Starting up from floppy disk 130
- 6-48 User’s Guide 132
- Installing system software 134
- 6-52 User’s Guide 136
- 6-54 User’s Guide 138
- 6-56 User’s Guide 140
- 6-58 User’s Guide 142
- Doing a custom installation 143
- 4. Click Continue 144
- 6-62 User’s Guide 146
- ASafety and Maintenance Tips 147
- A-2 User’s Guide 148
- Safety and Maintenance Tips 148
- Handling a monitor 150
- Handling the keyboard 150
- Handling floppy disks 151
- Ejecting a disk 151
- A-6 User’s Guide 152
- Handling compact discs 153
- Power supply 154
- Cleaning your equipment 155
- Cleaning the mouse 156
- A-12 User’s Guide 158
- BInstalling an Expansion Card 161
- Before you begin 162
- Card installation 163
- B-4 User’s Guide 164
- Installing an Expansion Card 164
- B-6 User’s Guide 166
- Desktop Computer: 167
- B-8 User’s Guide 168
- Minitower Computer: 170
- CExpanding Memory 173
- Special key combinations 179
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