Motorola WU830G User's Guide Page 112
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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SBG900 User Guide 105
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless USB
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable provider. Before calling your cable
provider, try pressing the reset button on the rear panel. Resetting the SBG900 may take 5 to 30 minutes. Your
service provider may ask for the status of the lights as described in “Front-Panel Lights and Error Conditions”.
Problem Possible Solutions
POWER light is off Check that the SBG900 is properly plugged into the electrical outlet.
Check that the electrical outlet is working.
Press the Reset button.
Cannot send or
receive data
On the top front panel, note which is the first light (starting from the left) that is off. This light
indicates where the error occurred as described in “Front-Panel Lights and Error Conditions.”
If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive
regular TV channels, the data service will not function.
Check the coaxial cable at the
SBG900 and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps for verifying the IP address for your system. See
“Configuring TCP/IP”. Call your cable provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
SBG900 and the computer.
Problems related to
unsuccessful USB
driver installation
Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a
USB Driver”.
The SBG900 Setup
Program will not
start
The Web cache is full or close to full. In Internet Explorer, choose Internet Options from the
Tools menu, and click the General tab. Click Delete Files and Clear History. Then try Starting
the SBG900 Setup Program again.
A wireless client(s)
cannot send or
receive data
Perform the first four checks in “Cannot send or receive data.”
Check the Security Mode setting on the Wireless > SECURITY — basic Page:
• If you enabled WPA and configured a passphrase on the SBG900, be sure each affected
wireless client has the identical passphrase. If this does not solve the problem, check
whether the wireless client supports WPA.
• If you enabled WEP and configured a key on the SBG900, be sure each affected wireless
client has the identical WEP key. If this does not solve the problem, check whether the client
wireless adapter supports the type of WEP key configured on the SBG900.
• To temporarily eliminate the Security Mode as a potential issue, select None and click Apply.
After resolving your problem, be sure to re-enable wireless security.
On the Wireless > SECURITY — advanced Page:
• Check whether you turned on Disable ESSID Broadcast. If it is on, be sure the network
name (ESSID) on each affected wireless client is identical to the ESSID on the SBG900.
• Check whether you enabled Allow Only Listed Stations Access. If you did, be sure the
MAC address for each affected wireless client is correctly listed.
For detailed information, see “Setting Up Your Wireless LAN”.
Slow wireless
transmission speed
with WPA enabled
On the Wireless > SECURITY — basic Page check whether the WPA Encryption type is TKIP.
If all of your wireless clients support AES, change the WPA Encryption to AES as described in
step 4 in “Configuring WPA on the SBG900”.
- SBG900 User Guide ii 2
- SBG900 User Guide iii 3
- SBG900 User Guide iv 4
- Contents 5
- SBG900 User Guide vi 6
- SBG900 User Guide vii 7
- Overview 8
- Easy Setup 9
- Network Connection Types 9
- SBG900 User Guide 3 10
- Sample Hybrid LAN 11
- Optional Accessories 12
- Front Panel 13
- Rear Panel 14
- SBG900 LAN Choices 15
- Wireless LAN 16
- Wired Ethernet LAN 17
- USB Connection 18
- Caution! 18
- Security 19
- SBG900 User Guide 13 20
- Port Forwarding 21
- Virtual Private Networks 21
- Related Documentation 21
- Installation 22
- Precautions 23
- Signing Up for Service 23
- Computer System Requirements 24
- Cabling the LAN 25
- SBG900 User Guide 19 26
- Basic Configuration 28
- SBG900 User Guide 22 29
- Click To Perform 30
- Changing the Default Password 31
- Enabling Remote Access 32
- Getting Help 33
- Setting the Firewall Policy 34
- SBG900 User Guide 28 35
- SBG900 User Guide 29 36
- Field Description 37
- Field or Button Description 38
- Firewall > LOGS Page 40
- Configuring Port Triggers 41
- • DirectX 7 and DirectX 8 41
- • MSN Games by Zone.com 41
- • Battle.net 41
- Configuring a Gaming DMZ Host 42
- • The use of random ports 42
- Configuring the Gateway 43
- Gateway > STATUS Page 44
- Gateway > WAN Page 45
- CAUTION! 48
- • The application port number 53
- Gateway > LOG Page 56
- Configuring TCP/IP 57
- SBG900 User Guide 51 58
- SBG900 User Guide 52 59
- SBG900 User Guide 53 60
- SBG900 User Guide 54 61
- SBG900 User Guide 55 62
- SBG900 User Guide 56 63
- SBG900 User Guide 57 64
- SBG900 User Guide 58 65
- SBG900 User Guide 59 66
- SBG900 User Guide 60 67
- SBG900 User Guide 61 68
- SBG900 User Guide 62 69
- To renew the IP address: 70
- Setting Up Your Wireless LAN 71
- • Is much easier to configure 72
- Configuring WPA on the SBG900 73
- 8 Click Save Changes 74
- Configuring WEP on the SBG900 75
- SBG900 User Guide 69 76
- SBG900 User Guide 70 77
- SBG900 User Guide 71 78
- Name (ESSID) as the SBG900 79
- SBG900 User Guide 73 80
- SBG900 User Guide 74 81
- • Wireless > STATUS Page 83
- • Wireless > NETWORK Page 83
- Wireless > STATUS Page 84
- Wireless > NETWORK Page 85
- Wireless > STATISTICS page 89
- Setting Up a USB Driver 91
- SBG900 User Guide 85 92
- SBG900 User Guide 86 93
- SBG900 User Guide 87 94
- SBG900 User Guide 88 95
- SBG900 User Guide 89 96
- SBG900 User Guide 90 97
- SBG900 User Guide 91 98
- SBG900 User Guide 92 99
- SBG900 User Guide 93 100
- SBG900 User Guide 94 101
- SBG900 User Guide 95 102
- 5 Click the Hardware tab: 103
- Click OK 104
- SBG900 User Guide 98 105
- SBG900 User Guide 99 106
- SBG900 User Guide 100 107
- SBG900 User Guide 101 108
- SBG900 User Guide 102 109
- SBG900 User Guide 103 110
- SBG900 User Guide 104 111
- Troubleshooting 112
- SBG900 User Guide 106 113
- Contact Us 114
- Frequently Asked Questions 115
- SBG900 User Guide 109 116
- Specifications 117
- SBG900 User Guide 111 118
- Glossary 120
- SBG900 User Guide 114 121
- SBG900 User Guide 115 122
- SBG900 User Guide 116 123
- SBG900 User Guide 117 124
- SBG900 User Guide 118 125
- SBG900 User Guide 119 126
- SBG900 User Guide 120 127
- SBG900 User Guide 121 128
- SBG900 User Guide 122 129
- printed 130
- SBG900 User Guide 124 131
- SBG900 User Guide 125 132
- SBG900 User Guide 126 133
- SBG900 User Guide 127 134
- SBG900 User Guide 128 135
- SBG900 User Guide 129 136
- but at much lower cost 137
- Software License 138
- Visit our website at: 139
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