Motorola WPCI810G User Manual download pdf (Page 41)

WPCI810 4-1

Section 4:Troubleshooting

This section details possible solutions to common problems that may occur in using the

WPCI810.

If you are unable to locate a solution here, please access our website at

www.motorola.com/broadband/networking for the latest information. You can also reach us 7

days a week, 24 hours a day at 1-877-466-8646.

Hardware Solutions

My computer is experiencing difficulty connecting to the wireless network.

 Ensure that your PC and wireless access point is powered on.

 Ensure that your wireless PCI adapter is installed correctly and is active.

 Ensure that your wireless PCI adapter and access point radio signal is enabled.

Review your access point’s documentation for further instructions.

 Ensure that your wireless PCI adapter for your PC and the wireless access point have

the same security settings that will allow your computer to access the wireless network.

Refer to the Configuration section of the documentation that came with your access

point.

 Verify that the Access Control List (ACL) is not configured to block your PC. Refer to the

Configuration section of the documentation that came with your access point.

 Ensure that your wireless PCI adapter is within range of your access point or is not

behind an obstruction; for example, metal structures will interfere with the signal, as will

2.4 GHz cordless phones and microwaves.

 Ensure that your access point antenna is connected.

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Motorola WPCI810G User Manual Page 41